Refund Policy

Refund Eligibility

Clients may request a refund at least 1 day (24 hours) before their scheduled session.

Refund requests made less than 24 hours before the scheduled session may no longer be eligible for a refund.

Refund Processing

Once your refund request has been approved, the refund will be processed within 3–5 business days. The actual time for the funds to reflect in your account may vary depending on your payment provider.

How to Request a Refund

Please contact our team at theneurominds@gmail.com with your full name, scheduled session date and time, and reason for the refund request.

We will review your request and notify you once it has been approved.

Thank you for understanding and for respecting our cancellation and refund policy.